I ordered the Dazzlesmile, LLC trial offer. Called to cancel and CONFIRMED with the representative that I was indeed within my 21 day cancel time. They gave me all the info to return the product (which was not in any literature)and I sent it back along with an unopened 30 day supply I had just received. I even insured it as I was told to do.
2 weeks later I called again to check on the refund. Again, the representative stated that I had cancelled in the required time and confirmed that they received the product. I should see my refund by X date, if not, call again.
I did. This time I was told my refund could not be processed. I got a supervisor on the line who then proceeded to tell me "their system could not transfer the refund". I kept asking what that mean and got no where. I was told I would have to dispute the charges with my bank.
I just received the bank investigation. Dazzlesmile lied to them about the entire time line. Stated that I did not cancel until well over a month after receiving the product and the bank determined that I was not due a cancellation of charges.
This company has taken $200 from me and I don't even have the crappy product. Be careful of this company. They are NOT DazzleSmile Pro - a legitimate company.